These terms and conditions (the "Terms and Conditions") govern the use of www.thandikeepsake.com (the "Site") and all social media platforms run by Thandi Keepsake & Gifts. The Site is owned and operated by Michelle Munro. The Site is an ecommerce website.

By using the Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

1.1 Intellectual Property
All content created, published and made available on our Site is the property of Michelle Munro and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site. You many use, download, print or store content and images from this site for personal use only. However; this does NOT include images of our customers and their children. We may ask you for images and/or videos to be used on this site and on our social media platforms. By sharing this either via email, message or on our social media page, you are giving us permission to use it for marketing purposes.

1.2 User Contributions
Users may post the following information on our Site:

• Public comments.

By posting publicly on our Site, you agree not to act illegally or violate these Terms and Conditions. Any comments made that we deem inappropriate, harmful or dishonest will be removed.

1.3 Sale of Goods
These Terms and Conditions govern the sale of goods available on our Site.

The following goods are available on our Site include (but not limited to):

• Keepsake items, including rag dolls, frames and Christmas stockings.

We are under a legal duty to supply goods that match the description of the good(s) you order on our Site to the best of our ability; however, some items may vary or will not match the exact pictures as all items are homemade and created using clothing & material you/the customer provides and some fabrics work differently when made into your keepsake items.

These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide as previously mentioned. You agree to purchase goods from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund. If we are required to post your fabric/material back to you before your keepsake is made, then you will not receive a refund for the shipping cost. In some cases, we may have started on your keepsake. Therefore, fabric/material may have already been cut and you may not receive them in the same way you sent them. You will be notified if this is the case.

1.4 Payments
We accept the following payment methods on our Site:

• PayPal
• Cash (in person)

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction. ALL payments must be made in full before your keepsake is created – no exceptions.

1.5 Shipping and Delivery
Delivery will take place once your keepsake is made, depending on the delivery method selected. When you purchase goods from our Site, the goods will be delivered through one of the following methods:

• By Royal Mail Tracked 48. Delivery may take between 5-7 business days.
• In person (collection only).

Delivery times may vary due to unforeseen circumstances and may take longer during busy periods. Please note that delivery times do not include weekends and bank holidays.

You will be required to pay delivery charges in addition to the price for the goods you purchase. This charges for postage will be available at checkout. All packaging costs are already included in the price.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information. We are not responsible for items lost in transit; however we will pursue a compensation request on your behalf with Royal Mail for up to £150 if we believe it to be necessary. This does not guarantee your goods will be found or that you will be compensated.

1.6 Right to Cancel
If you are a customer living in the United Kingdom or the Eurpoean Union you have the right to cancel your contract to purchase goods from us within 14 days without giving notice.

However, this does not apply to custom or personalised goods. You can contact us for a refund if your keepsake has NOT yet been made or if the item is damaged/not the item you purchased within 14 days of receiving it.

To exercise your right to cancel you must inform us of your decision as soon as possible. To cancel, contact us by email at thandi.keepsake@gmail.com. You may use a copy of the Cancellation Form, found at the end of these Terms and Conditions, but you are not required to do so.

1.7 Effects of Cancellation
If you cancel your contract with us and goods have already been sent to you, then you must return the goods to us as soon as possible after informing us of your decision to cancel. You will be responsible for the cost of returning the goods. We will not be responsible for any damage or loss to the goods that occurs before they are returned to us, including while the goods are in transit. You will not receive any form of refund until the goods are returned.Please note that we are permitted by law to reduce your refund to reflect any reduction in the value of the goods that was caused by handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
We will provide the refund no later than 14 days after we receive back from you any goods supplied or 14 days after you provide proof that you have returned the goods.

We will make the reimbursement using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees because of the reimbursement.

1.8 Refunds
Refunds for Goods
Refund requests must be made within 14 days after receipt of your goods.

We accept refund requests for goods sold on our Site for any of the following reasons:

• Goods are faulty.
• You have received the wrong item.

1.9 Returns
Returns can be made by mail. To return an item by mail, you MUST use the following procedure:
Pack your goods and go to your nearest post office and pay the necessary postage. The item MUST be returned using the Royal Mail TRACKED service. A return will not be accepted if it is not tracked.

2.0 Limitation of Liability
We at Thandi Keepsake & Gifts, and our officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

2.1 Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Thandi Keepsake & Gifts, and our officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

2.2 Applicable Law
These Terms and Conditions are governed by the laws of the Country of Scotland.

2.3 Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

2.4 Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will show any changes to these Terms and Conditions including, change made, version and the date below.

2.5 Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:

07912 018764
thandi.keepsake@gmail.com

You can also contact us through the feedback form available on our Site.

3.1 Fabric & Material for your Keepsake
You are responsible for ensuring you send us the correct amount of fabric to use for your keepsake. Please make sure this is clean and in a good condition (to the best of your ability). We will not be able to wash or clean your items and reserve the right to cancel your order if the fabric is not suitable. Please contact us if you are concerned about the condition of the fabric you are sending before placing your order.

3.2 Fabric & Material Not Used
If you do not wish for any fabric and material that we haven’t used to make your keepsake to be sent back to you, then this will be disposed of or recycled 3 months after your keepsake is made & delivered.

Cancellation

If you want to cancel your contract of sale with us you may  email or post it back to us at the address below.

Address: 17 Kelvin Court, East Kilbride, G75 0TZ
Email: thandi.keepsake@gmail.com

Effective date: 22^nd day of April, 2024

Version: 1

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